Shipping Policy

The Rustic Garden Co.

Last updated:7.1.26

We carefully pack and ship all orders to make sure your handmade garden items arrive safely.

Where We Ship

• We currently ship within the United Kingdom. We cannot send items to Ireland at this time.

Processing Time

• Standard items: Orders are usually processed within 7 working days.

• Custom or made-to-order items: Processing times will vary and will be clearly stated on the product page.

As our products are handmade, processing times may occasionally vary slightly — we appreciate your patience.

Delivery Times

• Estimated delivery times are provided at checkout and are for guidance only.

• Once your order has been dispatched, delivery is handled by our chosen courier.

Please note that delivery times may be affected by:

• Courier delays

• Weather conditions

• Busy seasonal periods

Shipping Costs

• Shipping costs are calculated at checkout based on your order.

• Any applicable delivery charges will be clearly shown before payment is completed.

Order Tracking

• Where tracking is available, you will receive tracking details once your order has been dispatched.

• If tracking is not provided, please allow the full estimated delivery time before contacting us.

Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours of delivery

• Please include photos of the item and packaging

We will work with you to resolve the issue as quickly as possible.

Responsibility for Delivery

• Responsibility for the order passes to you once it has been delivered to the address provided at checkout.

• Please ensure your delivery details are correct — we cannot be responsible for delays or losses caused by incorrect information.

Questions?

If you have any questions about shipping or your order, please contact us at:
claire@poshtat.co.uk