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Privacy Policy

The Rustic Garden Co.

Last updated: 7.1.26

The Rustic Garden Co. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

This website is operated by The Rustic Garden Co., based in the United Kingdom.

If you have any questions about this policy or your data, please contact us at:
claire@poshtat.co.uk

2. What Information We Collect

We may collect and process the following personal data:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers — we do not store card details)

  • IP address and website usage data

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and services

  • Meet legal and accounting obligations

We only use your data where we have a lawful reason to do so.

4. Sharing Your Data

We only share your information with trusted third parties when necessary, including:

  • Payment processors

  • Delivery and courier services

  • Website hosting and analytics providers (such as Wix)

We never sell your personal data.

5. How Long We Keep Your Data

We keep your personal data only for as long as necessary:

  • To fulfil orders

  • To meet legal and tax obligations

When no longer required, your data is securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

To exercise these rights, contact us at [email address].

7. Cookies

Our website uses cookies to help improve your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings.

8. Data Security

We take reasonable steps to protect your information. While no system is completely secure, we work to keep your data safe.

Returns Policy

The Rustic Garden Co.

We want you to be happy with your purchase and comply fully with UK consumer law.

Standard (Non-Custom) Items

  • You have the right to cancel your order within 14 days of receiving your item.

  • Items must be returned unused, in their original condition and packaging.

  • Return postage costs are the responsibility of the customer unless the item is faulty.

Refunds

  • Once your return is received and inspected, a refund will be issued to the original payment method within 14 days.

  • Original delivery charges are non-refundable unless required by law.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

Custom Order Policy

The Rustic Garden Co.

Custom and made-to-order items are created especially for you.

  • Custom orders are non-refundable and non-returnable, unless faulty.

  • Full payment is required before production begins.

  • Production times are estimates and may vary.

  • Once production has started, orders cannot be changed or cancelled.

  • Slight variations in size, finish, or appearance are part of the handmade process and not considered defects.

Digital Product Policy

The Rustic Garden Co.

(This applies to downloadable items such as guides, plans, or instructions.)

  • Digital products are delivered electronically.

  • Due to the nature of digital content, no refunds or exchanges are offered once the file has been downloaded.

  • Digital products are for personal use only and may not be shared, copied, or resold.

  • If you experience technical issues accessing your download, please contact us at claire@poshtat.co.uk.

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