Refund Policy

Return Policy

Because our products are handmade, we ask that you review descriptions carefully before ordering.

Returns

• You may return standard (non-custom) items within 30 days of delivery.

• Items must be unused, in original condition and packaging.

• Return shipping costs are the responsibility of the customer unless the item is faulty.

Refunds

• Once received and inspected, refunds will be issued to the original payment method within 10 days.

• Original shipping costs are non-refundable.

Damaged or Faulty Items

If your item arrives damaged or faulty, contact us within 48 hours with photos so we can resolve the issue.

4. Digital Product Policy

Digital Product Policy

• All digital products are delivered electronically.

• No refunds or exchanges are offered on digital products once downloaded.

• Digital products are for personal use only and may not be shared, resold, or redistributed.

• If you experience technical issues accessing your download, contact us at claire@poshtat.co.uk.

5. Custom Order Policy

Custom Order Policy

Custom orders are made specifically for you.

• Custom orders are non-refundable and non-returnable, unless faulty.

• Full payment is required before work begins.

• Production times are estimates and may vary.

• Minor variations in finish or dimensions are part of the handmade process and not considered defects.

• Changes or cancellations are not possible once production has started.