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SHIPPING POLICY

Instore pick-up

 

In store pickups are available 7 days per week (Mon-Fri 9-5 Sun 10-4). An email will be sent when your order is ready for pickup.

 

Leeds- LS postcodes

 

  • Free delivery is available on some items over £100 within the LS postcode area. You will be contacted with a delivery slot.

  • Deliveries under £100, within the LS postcode range will be charged a flat rate of £5. You will be contacted with a delivery slot.

  • Only one delivery address per order will be accepted.

 

UK Delivery

 

  • Smaller items will be sent by courier (Evri, UPS, Royal Mail e.t.c). They will be posted within 3 working days on next day delivery, though at times there are delays. If you need it sooner, please contact us as we may be able to send quicker. 

  • Some of our items are too large for the post- larger items can be sent by private courier. This is by arrangement; please contact us for a quote- claire@poshtat.co.uk

RETURN POLICY

If you are looking to return or exchange your order for whatever reason, we are here to help! 

We offer returns within 28 days of purchase. Make sure you contact us within 14 days of receipt of the item, then you have another 14 days to actually send the item back.

You can return your product for a refund that will be transferred within 14 days of us receiving the returned item.

Buyer must pay the cost of the return postage.

Items must be returned as it is received, without damage- consider the packaging.

 

Please note the following exceptions to our return and refund policy:

  • Custom orders may not be returned, unless faulty.

  • Returned items must not show signs of wear or use.

 

To initiate a return, please complete the following steps:

 

  1. Reply to your order confirmation E-mail to request which products you would like to return.

  2. Arrange a courier to Posh Tat, High Trees Garden Centre Leeds LS185HZ.

 

Contact claire@poshtat.co.uk if you have nay more queries, or call Claire- 07502269173.

PAYMENT METHOD

I accept debit/ credit cards from all major brands; VISA, Mastercards, American Express. I also accept Paypal and Apple Pay.

WHOLESALE INQUIRIES

Please contact claire@poshtat.co.uk for wholesale enquiries for any of the steel plant supports.

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